Process — Technology

Since its inception, has continued to invest money, time and effort in both reconditioning technology and how to improve the implementation process. From past experience, the realization that both of these components were essential in providing a quality product was the main drivers for the company’s investment.

The objective is to have 100% of the cars that processed pass Turn Back Inspection. To date the measurement is 99.57% of over 250,000 cars have been successfully met the Turn Back Inspection criteria. is continuing to fund additional research on technology and implementation processes to reach the goal of 100%.

Process:

From the time of recruiting and hiring personnel, makes an investment in training each person and qualifying them prior to having them performing reconditioning or repair services. The company’s Director of Quality Assurance is responsible for implementing the training, qualifying, monitoring and improvements for the reconditioning process. The Director ensures that each location has implemented the same process and that results are measured on a daily basis and results analyzed.

These measurements and results are used to determine effectiveness of the process and if remediation efforts are required. Each site has random and scheduled visits from the Corporate Management team to support the location in their service objectives. Site location management personnel are rewarded for the quality of their service and customer satisfaction. These components are some of the essential items incorporated into the Reconditioning Delivery Process.

Technology:
Through the ongoing investment in research and development, has implemented a “World Class” reconditioning resin that displaces the oxygen in the automobile window crack and adheres to the fissure making a seamless and integrated long lasting bond that surpasses the requirements of Turn Back Inspection criteria.

This patented resin along with the measured implementation process has been instrumental in achieving a 98% turn back rate. The technology continues to be enhanced and will be leading the efforts in bringing the technology to implementation in support of its customers.